Phase 4 Anchor: Turning processes into habits
A new system only becomes a new habit once people embrace it
How does the new approach become a new habit?
Once providers have been selected and contracts signed, the procurement phase is complete. The focus now shifts to operational implementation: rollout, training, communication, and the enforcement of policies and compliance in day-to-day operations. Systems are often implemented technically flawlessly, but the actual change in behavior among users fails to materialize if enablement and incentives are lacking.
For an initiative to become a habit, four elements are needed:
- Users must first understand why something is changing.
- Develop a desire to go along with it.
- Know and be able to follow the new process, and
- The new way of working must be reinforced over the long term through tangible improvements in their day-to-day work.
In practical terms, this is reflected in the rollout, the training concept, clear communication, and a defined escalation process in the event of non-compliance.
Hardly any other step brings together as many conflicting interests as the subsequent billing process: The service provider wants to be paid on time, while the company wants assurance in advance regarding the cost center, tax-compliant allocation, and confirmation from the person responsible for the expenses. A structured, digital process reverses the traditional sequence: Each invoice is verified against the recorded journal entry and the services actually rendered before it is approved, rather than having to painstakingly reconstruct the reconciliation retroactively across multiple departments.
The white paper explains in detail the complete ADKAR framework behind a successful implementation.
At the end of the anchoring phase, the following applies:
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A rollout plan (who, when, and in what order)
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A Training Program for Bookkeepers
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An approved and communicated event and purchasing policy
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A defined escalation process in the event of non-compliance
Start turning new processes into habit
A new system only becomes a new habit once people embrace it. Let our experts show you how to anchor your MICE processes for the long term.
Your contact for Strategic MICE Management:
Daniel Ritter
MICE Expert | Senior Sales Manager